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Whilst we understand every wedding has it’s own style and story, below you will find answers to some of our Brides & Grooms common questions.
Just like all aspects of your wedding arrangements, the perfect results always come from discussing you and your day..
Contact us today to receive the service your big day deserves.
Our wedding photography packages range from half-day to full-day coverage, offering a variety of options and add-ons tailored to your needs. For more detailed pricing, we invite you to reach out to one of our Wedding Creative Consultants who will be able to guide you through the options .
We also recommend enquiring about our combined photography and videography packages, which can help you save both money and stress, as our close-knit team works seamlessly together to capture every angle of your special day.
Yes, please visit our wedding photography portfolio to see examples of our work.
By choosing our combined photography and videography packages, you can save hundreds, if not thousands, compared to booking standalone services. You also benefit from a seamless, coordinated team that works together to capture every moment, ensuring nothing is missed. In addition, our team provides peace of mind with built-in backup coverage in case of illness or emergency, so you're always covered on your big day.
Yes, to secure your booking, we require a 10% deposit. The final payment is due 4 weeks before your wedding day. We also offer flexible payment plan options to help spread the cost, ensuring everything is taken care of smoothly and stress-free leading up to your big day. Feel free to discuss the payment options that work best for you during your booking process.
As part of all our packages, we offer a unique ‘Save the Date’ service. Your dedicated Wedding Creative Consultant will guide you through the process, where we’ll create a personalised ‘Save the Date’ Trailer video that you can send to your friends and family.
This video will include key details about your wedding day, and we’ll also provide a link to your Wedding Portal, which contains all the important information you want to share—such as venue details, nearby hotels, and how your guests can contribute to your wedding package via the Friends & Family Gift area.
This can be done either before or after your engagement shoot, depending on your preference.
Your dedicated Wedding Creative Consultant will provide you with full login details for your Wedding Portal, giving you access to everything in one convenient place.
Through the portal, you’ll be able to track your Countdown to the Wedding, view your Save The Date Trailer, check your Package Details and T&Cs, and ultimately access your Wedding Portfolio—including the final set of photos and videos in a secure area for you to treasure.
You can also share the portal link with friends and family so they can see the full itinerary and contribute through the Friends & Family Gift area.
Yes, we offer engagement photo sessions as part of our wedding photography services.
We will discuss this during the pre-wedding consultation process with your dedicated Wedding Creative Consultant.
Absolutely! We provide full access to your entire portfolio of edited wedding photos in high-resolution digital format, with complete rights—unlike some companies, we don’t charge extra for copyright. All of your photos are yours to keep, share, and print however you like.
In addition, our combined photography and videography packages include a beautiful keepsake album to preserve your treasured memories. We also offer custom albums and prints as part of our packages or as add-ons, allowing you to display your memories in the format that suits you best.
These can be discussed with your dedicated Wedding Creative Consultant.
Absolutely! You are welcome to provide a shot list or specific photo requests. Upon booking, you’ll be assigned a dedicated Wedding Creative Consultant who will work closely with you to discuss and confirm your requirements. This includes any must-have shots or personal requests.
We’ll also reconnect with you in the final run-up to your wedding day to ensure we have your most up-to-date preferences and to make sure every moment you care about is captured beautifully.
We ensure all the important moments and details are captured through careful planning and coordination. Your dedicated Wedding Creative Consultant will guide you every step of the way, helping you discuss must-have shots and any special requests in the lead-up to your wedding. They will also liaise with your venue to ensure everything is aligned and runs smoothly on the day.
Our experienced team works with a detailed shot list to ensure nothing is missed, from key moments like your vows and first dance to candid moments and the finer details. With clear communication and planning, we make sure your day is captured exactly as you envision.
No, there are no hidden fees—everything is included in the price we provide. The only thing we ask is that, for our all-day packages, our photographers and videographers are provided with food on the day.
If this isn’t possible, just let us know in advance so we can plan accordingly. Otherwise, the price we give covers everything!
Because we work as a close-knit team on your day, we have you completely covered in the event of illness or technical problems with the equipment. We always have reserve / back-up equipment on-hand to cover all eventualities. We also use every practical opportunity to back up the footage throughout the day, so we’re not leaving anything to chance.
Once we return to the studio, we then additionally back-up the material and hold these in a secure area before we commence the editing process. Relax, we have you covered!
Our standard turnaround time for delivering wedding photos is 8-12 weeks from the date of your wedding. However, this can vary slightly depending on how busy we are during the wedding season.
We always strive to get your photos to you as quickly as possible without compromising on quality, and we’ll keep you updated throughout the process so you know when to expect your images.
We handle low-light situations with a combination of professional-grade equipment and expert techniques.
Our cameras are equipped with advanced sensors and lenses specifically designed for low-light performance, ensuring crisp and clear images even in dimly lit venues.
Our wedding videography packages range from basic coverage to full-day services, including beautifully crafted highlight reels and full-length videos that capture every special moment of your day.
We also encourage you to enquire about our combined photography and videography packages, which not only offer significant cost savings but also reduce stress by ensuring seamless coordination between our team members.
To get detailed pricing information and explore how our combined packages can benefit you, contact us today.
Please visit our wedding videography portfolio to see examples of our work
We specialize in cinematic, documentary, and mixed-style wedding videography. Learn more about our wedding videography styles.
Yes, to secure your booking, we require a 10% deposit. The remaining balance is due 4 weeks before your wedding day.
We also offer flexible payment plans to help spread the cost, ensuring everything is organised smoothly and stress-free in the lead-up to your big day. During the booking process, feel free to discuss the payment options that work best for you.
Yes, we offer drone videography to capture breathtaking aerial shots, adding a cinematic flair to your wedding video. You can choose to add drone footage as an add-on for our standalone photography or videography packages. However, it’s included as standard when you book one of our combined photography and videography packages.
Feel free to discuss the options with your Wedding Creative Consultant to see how drone footage can enhance your wedding day coverage.
As part of all our packages, we offer a unique ‘Save the Date’ service. Your dedicated Wedding Creative Consultant will guide you through the process, where we’ll create a personalised ‘Save the Date’ Trailer video that you can send to your friends and family.
This video will include key details about your wedding day, and we’ll also provide a link to your Wedding Portal, which contains all the important information you want to share—such as venue details, nearby hotels, and how your guests can contribute to your wedding package via the Friends & Family Gift area.
This can be done either before or after your engagement shoot, depending on your preference.
Our Family Gift Package allows your loved ones to contribute towards the lasting memories of your wedding day, instead of purchasing traditional wedding gifts.
Friends and family can donate towards your photography and videography package, helping to ensure every special moment is captured beautifully.
As a thank you, each contributor will receive a keepsake photo from your wedding, presented in a frame of your choosing, making their gift a special reminder of your day.
This option not only helps fund your memories but also provides a meaningful, personalised token of appreciation for those who support you.
You can upgrade your package/purchase add-ons anytime up to four weeks before your big day.
Your dedicated Wedding Creative Consultant will provide you with full login details for your Wedding Portal, giving you access to everything in one convenient place.
Through the portal, you’ll be able to track your Countdown to the Wedding, view your Save The Date Trailer, check your Package Details and T&Cs, and ultimately access your Wedding Portfolio—including the final set of photos and videos in a secure area for you to treasure.
You can also share the portal link with friends and family so they can see the full itinerary and contribute through the Friends & Family Gift area.
Yes, you’re welcome to choose the music for your wedding video! However, it’s important to be aware that copyright laws can be tricky in the industry. You can pick any music for your video that’s for personal use, but if you choose a mainstream song that’s subject to a record label’s copyright, you may not be able to share your video online or on social media.
If you’d like to share your video online, we recommend speaking to your Wedding Creative Consultant to select a track that’s licensed by us.
We’ll provide the necessary certification so you can share your video and its accompanying soundtrack freely across platforms.
We take great care to ensure high-quality audio throughout your wedding video.
Our team uses professional-grade microphones and audio recording equipment to capture crystal-clear sound, especially during key moments such as the vows & speeches, and the ceremony.
This includes the use of lapel mics for highly discreet and effective sound capture.
Because we work as a close-knit team on your day, we have you completely covered in the event of illness or technical problems with the equipment.
We always have reserve / back-up equipment on-hand to cover all eventualities.
We also use every practical opportunity to back-up the footage throughout the day, so we’re not leaving anything to chance. Once we return to the studio, we then additionally back-up the material and hold these in a secure area before we commence the editing process. Relax, we have you covered!
Our videographers and photographers are trained to blend in seamlessly, capturing moments with discretion to minimise disruption throughout your ceremony and reception. We work as a close-knit team, coordinating efficiently to ensure we cover every angle without interrupting the flow of your day.
Our goal is to capture all the important moments while remaining as unobtrusive as possible, so you and your guests can fully enjoy the celebration.
No, there are no hidden fees—everything is included in the price we provide.
The only request we have is that for our all-day packages, our photographers and videographers are provided with food on the day. If that’s not possible, just let us know ahead of time so we can plan accordingly. Aside from that, the price you’re quoted covers everything, with no surprises or additional charges.
We manage low-light situations by using professional-grade equipment and specialised techniques.
Our cameras are equipped with advanced sensors and lenses designed to perform exceptionally well in low-light environments, ensuring we capture sharp, clear footage even in dimly lit venues.
Our expertise in managing lighting conditions allows us to preserve the ambiance while still delivering high-quality visuals.
Our standard turnaround time for delivering your wedding videos is 12-16 weeks from the date of your wedding, depending on how busy we are during the season.
We always strive to deliver your videos as quickly as possible without compromising on quality. Throughout the process, we’ll keep you updated so you’ll know exactly when to expect your final video.
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